1. Introduction
This privacy policy governs your use of the software applications for mobile devices hosted at the NIC e-Gov Mobile App Store in Google Play. The Applications primarily provide eGovernance Services to deliver better citizen services by the government.
The contents published on these Applications are provided by the concerned Ministries/Departments of the Government of India or allied government establishments. The information made available through these applications may not carry any legal sanctity and is for general reference purposes only, unless otherwise specified.
While every effort has been made to provide accurate and reliable information through these applications, users are advised to verify the correctness of the facts published here with the concerned authorities. Neither the National Informatics Centre nor the Government of India and its allied establishments will be responsible for the accuracy or completeness of the contents available in these applications.
2. User-Provided Information
The Application may collect information you provide when using the services. While registration is not required and account creation is not allowed through the app, you may still interact with the Application in various ways. The types of information you may provide include:
- Information you provide when contacting us for help or support.
- Details related to payment, if relevant for specific services offered through the Application.
- Information entered directly into the Application, such as feedback, contact details, or other data necessary for the service.
- Images and documents that are uploaded through the user, for the feature needs, such as profile images, product images
The information you provide may be used to communicate with you regarding important information, required notices, or promotional content.
3. Automatically Collected Information
The Application may automatically collect certain data, including but not limited to:
- Mobile device type, unique device ID, IP address, and mobile operating system.
- Mobile Internet browser type.
- Information about how you use the Application.
The mobile application may use GPS technology or similar methods to determine your current location. This may be used to identify the city you are located in and to display a map. If location data is required for services offered by the Application, it may be shared with authorities as needed for policy decisions or taking action.
If you do not want the Application to use your location, turn off the location services in your account settings, mobile phone settings, or within the mobile application itself. However, this may disable location-based services provided by the Application.
4. Disclosure of User-Provided and Automatically Collected Information
Information may be disclosed:
- As required by law, such as to comply with a subpoena or similar legal process.
- When we believe in good faith that disclosure is necessary to protect our rights, ensure your safety or the safety of others, investigate fraud, or respond to a government request.
- To our trusted service providers who work on our behalf and have agreed to adhere to the rules set forth in this privacy statement. They do not have an independent right to use the information.
5. Data Retention Policy and Managing Your Information
We will retain user-provided data as long as you use the Application and for a reasonable time afterward. Automatically collected information may also be retained for a reasonable period and, in some cases, stored in an aggregated form.
Please note that some or all user-provided data may be required for the Application to function properly.
6. Misuse by Non-Targeted Users
The Application is intended for use by the targeted audience only. Owners of the mobile devices are responsible for preventing misuse by non-targeted users.
7. Security
We are committed to protecting the confidentiality of your information. We employ physical, electronic, and procedural safeguards to protect the data we process and maintain. Access to this information is limited to authorized employees and contractors who need the data to operate, develop, or improve the Application. However, no security system is impenetrable, and we cannot guarantee absolute security.
8. Children's Privacy
Our Application is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent. If we discover that we have collected information from a child under 13 without verification of parental consent, we will take steps to delete that information promptly.
9. Changes to the Privacy Policy
This Privacy Policy may be updated periodically for any reason. We will notify you of any changes by posting the updated policy here. Continued use of the Application following any changes constitutes your acceptance of the new Privacy Policy.
10. Your Consent
By using the Application, you consent to our processing of your information as outlined in this Privacy Policy, both currently and as modified by us.